Order processing
Each order is prepared with care. Estimated dispatch timing appears on the product page or in your order confirmation. You will receive an email with tracking details when your order is on its way.
Customer care / Still Room
Shipping & Returns
Every Still Room creation is cast and finished by hand.
The handmade process ensures that every piece carries its own subtle variations and character. No two creations are ever exactly alike, and exact replacements cannot be made.
Please read our shipping and shop policies carefully before placing your order.
Order information
Please review these details before ordering.
Shipping & delivery
Available delivery services, rates, and estimated transit times are shown at checkout. Delivery estimates begin after dispatch and may be affected by the carrier or destination.
Cancellations
Because items are prepared and packed shortly after an order is placed the Cancellation Window are:
You may request an order cancellation within 24 hours of purchase for a full refund. Once an order has been processed or shipped, it can no longer be canceled, and our standard Return Policy will apply.
Returns & Exchanges
We want you to love your functional art piece. If you wish to return an item, please note the following conditions:
Initiating a Return: You must contact us at stillroom.atx@gmail.com within 7 days of receiving your package to request a return authorization. Unsolicited returns will not be accepted.
Return Shipping & Packaging Responsibility:
The customer is fully responsible for all return shipping costs. Returned items must arrive in flawless, original condition. Handmade objects are fragile, proper repacking is critical. If an item returns to us damaged, chipped, or broken due to insufficient packaging or transit issues, a refund cannot be issued.
We strongly recommend using tracked shipping and purchase insurance.
Non-Exchangeable: Due to the unique nature of our inventory, we do not offer direct exchanges. If an item is returned undamaged, a refund will be processed (minus original shipping costs), and you may purchase a new available piece from the shop.
Damages Upon Arrival
We take immense care of packaging each order to ensure it arrives safely. However, if your piece arrives damaged or broken:
1. Contact us within 48 hours of delivery at stillroom.atx@gmail.com.
2. Include clear photos of the damaged item as well as the original outer packaging and shipping label.
3. Because every piece is one-of-a-kind and cannot be replaced with an identical item, you may choose to:
- Select a different available item from our shop of
equal value (or apply the value toward a piece of higher value), OR - Receive a full refund for your original payment method.
Product Appearance & Color Disclaimer
We make every effort to represent every creation as accurately as possible.
Please note that product photographs are professionally captured and carefully edited to reflect each piece as faithfully as possible. However, slight differences in color, tone, texture, scale, or overall appearance may occur between the photographs and the physical piece.
These differences may result from lighting conditions during photography, image editing, the natural characteristics of the handmade process, and variations in individual screen or monitor settings.
Such variations are normal, are not considered defects, and do not affect the quality or integrity of the creation.
Non-Returnable Items
- Custom or personalized orders.
- Items purchased on final sale/clearance.
- Items returned damaged or show signs of use.
By placing an order, you acknowledge that you have read, understood, and accepted all policies outlined on this page.
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